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Technical Support Interview Questions

Last Updated: Jan 02, 2024

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The nature of work is evolving. New technological advances are opening up new avenues for automation and artificial intelligence. While it is unknown how this will affect overall job statistics, one thing is certain: technological abilities will be in great demand.

What is Technical Support?

As businesses expand and require additional support services when upgrading or purchasing new hardware and software systems, the demand for technical support experts will rise.

Technical support engineers work with a wide range of internal and external clients in a variety of industries, including telecommunications, healthcare, and financial services. Customers with technical, software, and/or hardware issues are assisted by technical support specialists. Answering customers' technical questions by phone and email, as well as diagnosing and troubleshooting various technological issues, are standard technical support jobs and responsibilities.

Even if a technical support engineer goes by another name, their roles and responsibilities would be the same: to provide technical help when it's needed to improve the customer experience. These engineers should have strong verbal and written communication skills in addition to great analytical and problem-solving abilities. When working under pressure, a technical support engineer should be able to remain calm. They must be able to convey technical issues to a variety of colleagues and clients, which means they must be able to describe issues and fixes in a way that both the computer guru and the tech-challenged user can understand. They must also be good listeners, paying close attention to the user's concerns and resolving his or her issue.

The following sections consist of basic to advanced questions that will assist you in preparing for the technical support interview:

Technical Support Interview Questions for Freshers

1. In device management, what does a '?' symbol mean?

This '?' symbol indicates that the device is not correctly installed. In the instance of brand new plug-in cards, this is a problem.

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2. List the advantages of updating the BIOS.

The following are some of the advantages to upgrading your BIOS:

  • Hardware updates: New BIOS upgrades will help the motherboard to properly recognize new hardware such as processors, RAM, and other components. If your processor has been updated, but the BIOS does not detect it, a BIOS flash may be the solution.
  • Updated BIOS security: The new BIOS updates include security enhancements that assist your BIOS to withstand manipulation and raise awareness of malware in the boot region (if your motherboard supports boot sector scanning).
  • Increased stability: As flaws and other issues with motherboards are found, the manufacturer will offer BIOS updates to fix them. This might have an immediate impact on data transfer and processing performance.

3. What is a stack, and can ROM be used as one?

The content of the program counter and general-purpose registers are saved in the stack, which is a piece of RAM. Because ROM cannot be written on, it cannot be used as a stack.

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4. What is cache memory? What is the benefit of having additional cache memory in a processor?

The memory space between the processor and the RAM is known as cache memory. The system's speed will grow as the cache memory is increased.

5. What is overclocking? What are the benefits of overclocking?

  • Overclocking: It is a method of forcing a computer component to operate at a faster clock rate.
  • Overclocking has the following benefits:
    • Improves the performance of the CPU.
    • It is cost-effective.
    • Allows PC games and applications to run more quickly.

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6. What exactly is a chipset? What's the difference between a processor and a motherboard?

A chipset is one of the computer's processing units. It's a collection of integrated circuits that regulate the flow of data between all the other components and the processor. It is a collection of microchips that work together to accomplish one or more functions. All other components, including the CPU, memory, and sockets for external connectors and drives, are connected to the motherboard. A motherboard's chipset is a built-in feature. A processor, on the other hand, is a major integrated circuit block that performs functions in response to instructions from a software program. It is based on the system's logic, arithmetic, and input/output.

7. What is a heat sink, and how does it help the system?

A heat sink component is used to reduce the temperature of a gadget. It's on the microprocessor, and if it's not working properly, the system will shut down on its own.

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8. What is a jumper, and why do you require one?

An electric circuit is closed by a jumper, which is a metal bridge. A jumper is a plastic plug that is inserted between two projecting pins. It's used to alter the board's settings.

9. What exactly is the Windows Recovery Environment (WRE)? How do you gain access to it?

Windows RE (Windows Recovery Environment) is a recovery environment. It's used to fix the most common causes of operating system failure. The Windows Recovery Environment (Windows RE) is centred on the Windows Pre-installation Environment (Windows PE) (Windows PE). Additional drivers, languages, Windows PE Optional Components, as well as other Troubleshooting and diagnostic tools, can all be simply added. Windows RE comes preinstalled in Windows 8.1, Windows 10, and Windows Server 2012 R2 installs by default.

Using either of the following steps, we may simply access the Windows RE features from the Boot Options menu:

  • Select Start, Power, Shift, and Restart, then press down the Shift key.
  • Choose Start, Settings, Update and Security, Recovery from the Start menu. Now, select Restart from the "Advanced startup" menu.
  • To accomplish this, open a command prompt and type shutdown /r /o.

10. If your computer's audio isn't working or there's no sound coming from it, how would you solve this problem?

To resolve the issue of "audio not working or no audio from your computer," we must follow the instructions outlined below:

  • Examine the connections between the cables.
  • Make sure the speakers have power.
  • Make sure the volume is turned up.
  • Search for device drivers.

11. What does SATA stand for in full? What is the purpose of it?

Serial Advanced Technology Attachment is the full name for SATA. This is a high-speed computer bus interface that transfers data between the central circuit board of a computer and storage devices such as hard disc drives and optical discs. SATA was created to replace the PATA (Parallel Advanced Technology Attachment) interface, which had been in use for a long time.

12. Assume you need to view a file on a shared disc but are unable to do so for some reason. What would you do if you were in this situation?

I'll start by seeing if the machine that's sharing the drive is turned on. If that's the case, I'll examine the other files which I have authority to access to determine if the problem is widespread. I'll also double-check that I have the proper permissions to view that file. If everything is in order, but I still can't access that file, I'll double-check that the programs are up to the task of copying that file to our local drive. I'll also double-check that the file isn't already in use by someone else.

13. What issues could arise if you are unable to see the display?

When you can not see the display, you may encounter the following issues:

  • Concerns about power.
  • Problems with the heat sink.
  • Problems with the CPU fan.
  • Incorrect Jumper settings.

14. In the context of the network, what is a Gateway?

A gateway is indeed a hardware device that functions as a gate across networks, such as a firewall, server, or router. It enables data or traffic to travel between networks. A gateway is a node that sits at the network's edge and protects the rest of the network's nodes. Before entering or leaving the network, all data must pass through the gateway node. A gateway can also convert data from the outside network into something like a protocol or format that all internal network devices can comprehend.

15. What are the benefits and drawbacks of employing imaging software?

The following are some of the benefits and drawbacks of utilizing imaging software:

The Benefits of Imaging Software:

  • Using Imaging Software, we can exactly replicate data from one hard disc to another.
  • It is used to transmit complex drive pictures to one or more computers across the network at the same time.
  • If the utility recognizes particular file system partitions, it can resize them for a variety of file systems.

The Drawbacks of Imaging Software:

  • It has a poor understanding of file systems, culminating in block-by-block copying of the source hard disc into the image. This is why it takes so long.
  • For large discs, it is slow and requires a long time to finish the operation.
  • It allows for some mistake recovery or detection during the image development and distribution process.
  • It is pricey. The most advanced imaging software is both commercial and costly.

16. What is Ghost Imaging? What is it used for?

Ghost imaging is a software-driven backup technique that copies complex disc contents to another server in the form of a compressed file or a series of files known as an image. It can also restore a ghost image to its original state if necessary. It's frequently used while reinstalling an operating system. Cloning is another term for ghost imaging.

The following are some of the applications of ghost imaging:

  • It's utilised to make it possible to clone a system onto another or to swiftly recover a system.
  • It's frequently used to quickly set up groups of Tablets, Notebooks, or Servers. It's also utilised to move files from one computer or disc to another.

17. What is the ‘Blue Screen of Death’ and how would you fix it?

The BSoD (Blue Screen of Death, Black screen in Windows 11) is usually caused by incorrectly installed software, hardware, or settings; thus, it can easily be fixed. However, in certain circumstances, the BSoD arises due to a corrupt operating system or hardware inside the computer, requiring you to reinstall your operating system or bring your computer to a tech department for repair.

Here are some troubleshooting tips for BSoD:

  • Uninstall incompatible software.
  • Run a virus scan.
  • Run a memory checker.
  • Check for hard drive errors.
  • Remove non-essential peripherals.
  • Replace defective or incompatible expansion cards.
  • Run SetupDiag after a failed Windows update.
  • Try running the Deployment Image Servicing and Management (DISM) service (fixing the ‘critical process died’ error).
  • Cleaning setup files.

18. How well do you understand disc partitioning? What is the maximum number of partitions a hard drive can have?

A disc partition is a storage partition that separates the hard drive into tiny storage areas. It is used to efficiently and effectively arrange the data. Users should keep their apps and operating system data on one partition while their data is on another. It's vital because if you have a problem with Windows, you can quickly format the partition and reinstall the OS without affecting the data partition. We can partition the hard disc into up to four primary partitions, with three primary partitions and one extended partition. We can build a larger number of logical partitions in the expanded partition.

19. What do the various lights on the modem mean?

The power lights on the modem indicate whether the power is on or off. The next light is the link light, which indicates whether the modem is receiving broadband from the ISP. Data light is used to check if the internet is operating. The connectivity indicator indicates whether the modem is connected to the computer.

20. What exactly do you mean by BOOT.INI? What are the many sections inside it?

The boot choices for Microsoft Windows NT, 2000, and XP are included in the BOOT.INI file, which is a Microsoft initialization file. It is always found in the root directory of the primary hard disc, i.e, the C drive.

BOOT.INI is divided into two sections:

  • The boot loader section, including option settings, pertains to all system boot entries, such as default, timeout, and so on.
  • The section about operating systems is as follows: It has one or more boot entries for each bootable program or operating system installed on the computer.

Technical Support Interview Questions for Experienced

1. Is it possible to change the BOOT.INI file manually?

Yes, it is possible. However, before manually altering the BOOT.INI, make a backup in case something goes wrong. Go over to the control panel and from there to the System option to edit the file. In the properties window, select the advanced tab.

There is a startup and recovery option there; go to its Settings. To edit BOOT.INI, select the edit option. Remove the 3GB switch and replace it with a PAE switch on servers with more than 4GB of installed physical memory for launching the file. The file should be saved and then closed. Quit the Control Panel by clicking OK twice.

2. If you get a message that says "invalid drive configuration" when you boot up your computer, what do you believe is the source of this problem?

This issue could be caused by either of the following circumstances:

  • The System Unit's hard-disk cable is not connected to the Controller.
  • The hard disc drive has stopped working.
  • There is no partitioning on the hard disc drive.

3. My printer outputs faded text, low-quality photos, and smudges. So, what should I do now?

First, double-check that the print driver's media and paper selections are correct. Then, double-check that the paper you're printing on matches the kind you choose in the print driver. If everything appears to be in order, try manually adjusting and setting the fuser. Adjusting the fuse should be done with caution because it gets hot.

Print a few blank sheets of paper to remove Smudge marks. If this does not cure the problem, maybe the issue is caused by the hardware or supplies.

4. I'm using Windows 10 and I'm getting a blank screen with the cursor visible. This occurs every time I log in and every time I update. So, what can I do now?

If the issue persists before logging in, try the instructions below:

  • To access the project menu, hold down the Windows key and press P. It's natural, however, that you won't be able to see anything.
  • Press Enter after pressing the up and down arrows several times.
  • You should be able to see your screen if it works; if not, retry this step a few more times.
  • If you're logging in with a password-protected account, press CTRL or space to input the password and push enter. You may need to go through a couple of trials before you finish.

If the above method does not work, follow the steps below to uninstall the graphic card driver.

  • Press alt+ctrl+del to open the Task Manager.
  • Go to the file folder and then start a new task.
  • Enter the command devmgmt.msc.
  • Go to safe mode if you can't open the task manager.
  • Hold down the Windows key and also the X key, then select Device Manager.
  • Locate the graphic card, right-click it, and select Delete/Disable Driver Software from the menu.
  • The dark screen should disappear after restarting your computer.

There are a few more steps you can take. In the device manager, you can turn off the onboard graphics. You can deactivate the dual monitor plus CPU Graphics Multi-Monitor in the BIOS. You could also try updating your BIOS or uninstalling the programs that are causing the issue. You could instead use HDMI rather than DVI to connect your display. Numerous different procedures can assist you in resolving the blank screen problem.

5. Your customer complains about his desktop PC running too slow. How would you attempt to fix it?

Apart from the obvious solutions such as adding more RAM, expanding hard disc space, and installing an SSD, the following are some other options for fixing a slow computer.

  • Open task manager and look at which apps are consuming the most CPU resources. If you can, turn off those programs or uninstall them if they're no longer useful.
  • Uninstall any programs that you don't use or just use sometimes.
  • Any app can store temporary files in the Temp folder. Apps should normally clean up after themselves by deleting any temporary files they produce. They may, however, fail to do so if they run into unforeseen setup issues or if your computer dies for some other reason while they are executing. Click on the "Windows" folder under My Computer. Delete all files in the "Temp" folder by opening it.
  • Right-click on your hard drive in My Computer. Select the Tools to tab from the Properties menu. Select Defragment Now or Optimise from the menu.

6. If you turn on a computer and see the error message "C:system32config File Missing Or Corrupt," it means the boot process has stopped. What is the cause of this? How would you fix this?

This error is known to happen in the event of the following factors:

The Windows registry has been corrupted: The Windows registry can be corrupted for a variety of causes, including virus attacks, power outages, disc write problems, and human errors while manually changing the registry.

Fixing “\WINDOWS\SYSTEM32\CONFIG\SYSTEM is missing or corrupt” on Windows:

Method 1: Restore corrupted registry with Easy Recovery Essentials

The built-in Automated Repair feature in Easy Recovery Essentials can naturally fix a variety of issues like these. EasyRE is currently compatible with Windows XP, Vista, 7, and 8, and can be downloaded and obtained on any computer system.

  • Burn the bootable ISO image with extreme caution, as creating a bootable CD might be challenging! You can also generate a bootable EasyRE recovery USB stick or disc.
  • Boot up your device with the Easy Recovery Essentials CD or USB previously made.
  • When EasyRE is up and running, select "Automated Repair" and click Continue.
  • After EasyRE has completed scanning your computer's discs, go to the list and choose the drive letter for your existing Windows installation, then click the Automated Repair option to begin the repair procedure.
  • Easy Recovery Essentials will start scanning the selected drive for errors. EasyRE will automatically search the disc, partitions, bootsector, filesystem, bootloader, and registry for errors and try to fix them. Because
  • EasyRE's repair is automated, no human intervention is required.
  • After the process is finished, EasyRE will report its findings. Select the Restart option to reboot your computer and test the modifications.
  • As your computer begins to load, the error "WINDOWSSYSTEM32CONFIGSYSTEM is missing or corrupt" must be rectified.

Method 2: Reboot your device into “Last Known Good Configuration”

When a machine is restarted into the "Last Known Good Configuration" state, it uses a version of the Windows registry that was saved from the last time it booted correctly. All registry-related boot issues should be resolved if the last registry backup is accessible and in good form.

The following are the processes for returning a PC to its previous state:

  • Start the computer again.
  • Before proceeding, wait for the BIOS to complete POST (the screen with the manufacturer's logo and/or system details).
  • Continue pressing F8 until you see a range of boot options.
  • From the drop-down box, choose "Last Known Good Configuration (Advanced)."
  • After pressing Enter, wait for the machine to boot up.

Method 3: Check the disk file system with the CHKDSK utility

Because a malfunctioning registry is typically the origin of the problem, checking and repairing the Windows file system with CHKDSK could be a viable alternative.

Follow these instructions to run CHKDSK from the Windows XP Recovery Console:

  • In the drive, insert the Windows XP installation CD.
  • Restart the computer and choose the CD drive as the first boot option.
  • Press any key to boot from the CD.
  • To open Repair Console, click R once the Windows Options menu displays.
  • Fill in the Administrator password.
  • When the Command Prompt displays, type the following command: chkdsk C: /r
  • Press the Enter key.
  • Unplug the CD and press the exit key.
  • Press the Enter key.
  • Restart your computer.

Method 4: Manually restore the registry

The defective registry can also be fixed by replacing it with a fresh copy created while Windows was being installed on the hard drive. This step will restore the system to a state that may differ significantly from its present state; nevertheless, user data will still be accessible. This technique should be avoided if the system has an OEM-installed operating system because the system registry hive upon OEM installations generates passwords and user accounts that did not even exist previously.

To begin, create a backup of all existing registry files, which can be restored if anything goes wrong. The current registry is then deleted and replaced with a fresh one from the C:WindowsRepair folder. After the boot procedure is complete, you have the option of backing up all user data and reinstalling Windows from scratch or specifically restoring the system registry to a more current version supported by System Restore.

7. A customer complains about his missing DVD drive on Windows from the list of devices on My Computer. What solution would you suggest?

The following are the list of methods to fix this issue:

  • Drivers must be installed again: By heading to Start, Control Panel, System and Security, System, and then Device Manager, you can replace the drivers for the CD/DVD drive. Expand CD/DVD-ROM Drives, now right-click the device and select Uninstall from the drop-down menu. When you restart your computer, Windows should recognise the disc and reinstall the drivers automatically. If your hardware does not appear in Device Manager, you may have a hardware issue, such as a defective connection or a dead hard drive. If your computer is old, this is a good alternative to consider.
  • Examine the BIOS settings: If you were recently in the BIOS, double-check that the drive wasn't accidentally disabled. This is extremely uncommon, although it can happen in rare circumstances. This is particularly true if you entrusted your computer to others for repairs or other services. Make sure the CD/DVD ROM drive is at least listed as an option on the Boot options page.
  • Upper/ Lower Filters Problem: If your Windows XP or Windows Vista system is unable to identify the CD/DVD drive, you may be experiencing a common issue that will not appear on any computer that has received the most recent Windows updates. To fix the problem with Windows XP and Vista, you must update two registry entries. You have the option of downloading the repair from Microsoft or doing it manually. You have to delete the upper filters and the lower filters and restart your device.
  • Run the Troubleshooter for Hardware and Devices: If you're having trouble with Windows 7, try running the Hardware and Devices Troubleshooter. This will instantly diagnose the issue and attempt to fix it. This will most likely only work if the CD/DVD drive is visible in the BIOS and Device Manager, but not elsewhere in Windows. You have a hardware or connection issue if you don't see it in those two areas. By heading to Start, Control Panel, and then typing troubleshooter into the search box, you can start the troubleshooter. Select Troubleshooting from the drop-down menu. Finally, click Configure a device under Hardware and Sound. When you click Next, Windows will automatically detect and attempt to resolve any issues.
  • Registry edit: If none of the above methods works, you might attempt editing a registry key that has been removed or corrupted.
  • Drive letter: You should also double-check that the drive does have a drive letter assigned to this and that the letter hasn't already been occupied by another device. To see whether the drive letter is leading the drive to show up now, read my earlier post on how to alter drive letters in Windows.
  • System Restore: If you're still having problems and your drive was showing up before but is now missing, you can try doing a system restore to a time since it was working properly. A new software package can sometimes corrupt your system, causing it to stop recognising your CD/DVD drive.

8. Your customer complains about the USB not recognized issue. How would you fix it?

Here are some of the most effective alternatives for you to consider:

  • Restart: A simple reboot will sometimes fix an unrecognised USB device. Restart your computer after plugging out your USB device and waiting a few minutes. Connect your USB device once more.
  • Attempt to use a different computer: Attempt to connect your USB device to a different device. If it doesn't function on the second PC, maybe your gadget is to blame. Perhaps you'll need to have it repaired or purchase a new one.
  • Remove any other USB devices: Too many USB devices within the same machine may cause a conflict, causing certain devices to cease working. You should disconnect all other USB devices and test the device you wish to use.
  • Change the USB Root Hub's Power Management option.
    • Press the Windows symbol key and R simultaneously on your keyboard. Press Enter after typing devmgmt.msc.
    • Expand Universal Serial Bus controllers by clicking the down arrow. Right-click the USB Root Hub and choose Properties from the drop-down menu.
    • Uncheck the Allow the computer to turn off this device to save the power box on the Power Management tab. Click the OK button.

If you have multiple USB Root Hubs, you will need to repeat this procedure. After each performance, keep in mind to click OK. After you've made your changes, plug your USB device back in to test if your computer recognises it. If your USB device still doesn’t switch on after that, click the Allow the computer to turn off this device to preserve the power box.

  • The USB port driver should be updated: If the preceding approaches fail to resolve your issue, you're probably using the incorrect USB driver. You can upgrade your USB port driver in one of two ways: manually or automatically.
    • Manual driver update – One can manually update your USB port driver by visiting your PC's manufacturer's website and searching for the most up-to-date correct driver. Make sure you select the only driver that works with your Windows version.
    • Automatic driver update - If you don't have the time, patience, or computer skills to manually update your drivers, Driver Easy can do it for you. Driver Easy will automatically detect your system and locate the appropriate drivers. You don't have to know what operating system your computer uses, you don't have to worry about downloading and installing the wrong driver, and you don't have to bother about making a mistake when installing:
      • Get Driver Easy and install it.
      • Launch Driver Easy and select Scan Now. After that, Driver Easy will check your computer for any problematic drivers.
      • To automatically download and install the proper version of any flagged drivers, click the Update button next to that driver, or click Update All to instantly download and install the proper version of all missing or out-of-date drivers on your system.
  • Make a power supply adjustment.
    • Control Panel > Hardware and Sound > Power Options is the approach to take.
    • Click on Choose what the power button does.
    • Change any settings that are presently unavailable by clicking Change.
    • Uncheck the box for Turn on fast startup and then click Save changes.
    • Restart your device and connect to the USB device to test whether it works.

If your USB device still doesn't work after this adjustment, return to the previous configuration and proceed to the next step.

  • Modify the USB selective suspend settings as necessary.
    • Select Power Options from the Control Panel.
    • Change the plan's settings by clicking Change plan settings.
    • Click Advanced power parameters can be changed.
    • USB settings and USB selective suspend settings should be expanded.
    • Both the On battery and Plugged settings should be disabled.]
    • Apply and then OK.

9. What would you do if your machine was constantly booting into Safe Mode? There are no warnings or errors.

After you've figured out your previous issues and rectified them, your computer should start up normally. It is possible, though, that your computer will become locked in Safe Mode. If your computer keeps rebooting in this manner and you want to exit Safe Mode, you'll need to make adjustments to get it back to normal.

To begin, double-check the System Configuration tool. You can also perform the following actions:

  • Open the Command Prompt by pressing Windows + R.
  • To open the menu, type "msconfig" and press Enter.
  • Select the "Boot" tab from the drop-down menu.
  • If the "Safe boot" box is checked, uncheck it.
  • Turn on your PC.

If the box isn't checked, you'll have to go back to the original menu. Though you're using Windows 7 or earlier, hit the F8 key as if you're attempting to enter Safe Mode. Once the Advanced Boot Options menu appears, select the "Start Windows Normally" option with your arrow keys.

In Windows 8 and 10, go to the Shutdown option  and do the aforementioned:

  • While clicking "Restart," hold down the Shift key and select the Troubleshoot page.
  • Select Advanced Options and afterwards Startup Settings from the drop-down menu.
  • Start your computer again.

Although Windows will not start normally, it will display the Startup Settings page, where you can select the "back to your operating system" option. From there, your operating system will load normally.

10. After you install Norton device security for Windows, you are not able to connect to the Internet again. How will you fix it?

An issue with internet access can occur for a variety of reasons. It could be due to a temporary issue with your service provider or a firewall-related issue with your machine. We need to figure out what's causing this issue before we can repair it.


  • Open the Norton Device Security app on your computer.
  • If you get the My Norton window, click Open next to Device Security.
  • Select Settings options.
  • Click Firewall in the Settings window.
  • Click the slider next to Smart Firewall on the General Settings page to turn it off.
  • Click Apply, then Permanently from the drop-down selection in the Protection Alert dialogue box.
  • Click the OK button.
  • Access the internet to see if you can connect to the Internet.
  • Turn on Smart Firewall after repeating steps 1–4.
  • Before proceeding, make certain that Smart Firewall is turned on.

Select one of the following options based on whether you can access the websites after turning off the firewall:

  • Only after I disable the firewall can I visit the websites. If you can access the Internet after disabling the firewall, the firewall rules must be reset.
    • Activate Norton.
    • If you get the My Norton window, click Open next to Device Security.
    • Select Settings from the drop-down menu.
    • Click Firewall in the Settings window.
    • Click Reset next to Firewall Reset on the General Settings tab.
    • Click Yes in the confirmation window.
    • After that, click Apply and then Close.
  • Even after disabling the firewall, I am unable to visit the Norton website. Uninstall and reinstall your Norton software if you still can't access the Internet after disabling the firewall.

11. In Windows 10, network computers are not visible in Explorer. How would you go about resolving this?

Because the problem of not seeing all network machines in Windows 10 can occur for several reasons, I'll go over all of the possible solutions in this context.

Method 1: Configure the most recent version of Windows 10.

In Windows 10 versions 1709, 1803 & 1809, the issue "Network does not show machines" occurs. The issue has been resolved in the most recent Windows 10 versions. So, before trying the procedures below, upgrade your system to the most recent version of Windows 10 (1909).

Method 2: Using the IP Address to directly access the shares.

The next step is to type "\\" and the static IP address of the computer hosting the shared folder in the explorer's address bar to resolve the issue(s). After you've accessed the shares, right-click on the shared folder and select Map a Network Drive to make it easier to access the folders at any time.

Method 3: Make the necessary changes to the Network Discovery settings.

Modifying the network discovery settings and the "Function Discovery" services as below is the next step in viewing the other machines in your network:

  • Set the 'Startup type' of the following four services in the Windows Services panel as follows:

Function Discovery Provider Host (fdPHost) -> Automatic
Function Discovery Resource Publication (FDResPub) -> Automatic Delayed Start
SSDP Discovery > Manual -> Manual
UPnP Device Host > Manual -> Manual

Method 4: Restart the Service of Function Discovery Resource Publication (FDResPub).

  • Restarting the FDResPub service is another way to fix the "Windows 10 not seeing network computers" problem. To do so, right-click on the Function Discovery Resource Publication service and select Restart from the menu that appears.

Method 5: Remove the Function Discovery Resource Publication service's trigger.

  • Type the following command in Command Prompt as Administrator: sc triggerinfo FDResPub delete
  • Check to see whether you can see the network computers after restarting your computer.

Note: Type the following command to restore the removed trigger: sc triggerinfo FDResPub start/strcustom/fbcfac3f-8460-419f-8e48-1f0b49cdb85e/PROFILE_CHANGED_TO_PRIVATE

Method 6: Enable support for SMB 1.0/CIFS file sharing.

  • If you still can't find the other computers on your network after using the aforementioned techniques, go ahead and enable the 'SMB 1.0/CIFS File Sharing Support' function.

Note: Because SMB v1 isn't secure, Microsoft suggests mapping network drives rather than enabling it.

Method 7: In Windows 10 Pro, enable Remote Desktop.

This method is only applicable to Windows 10 Professional Editions.

  • In Windows Explorer, right-click on the This PC icon and choose Properties.
  • On the left, select Remote Settings.

Note: In the most recent Windows 10 versions, select Remote Desktop from the left pane and then turn on the Remote Desktop switch on the right. Finally, press the Confirm button.

  • Choose Allow remote connections to this computer on the Remote tab, then Apply & OK.
  • Restart your computer.

Frequently Asked Questions

1. What skills are needed for technical support?

Technical support engineers are often required to have at least an associate's degree in computer science or a related subject. There are various abilities required to be a good technical support engineer. One crucial feature is solid communication skills, which allow the tech support engineer to engage with clients in normal, layman language while remaining coherent and comprehensible, as well as being kind and patient. They should be efficient, problem-solving experts, and naturally creative. Because the job has no set hours, the tech support engineer must be flexible with their work schedules because a problem with a client's device might occur at any moment. They must have managerial and organisational abilities to accomplish projects properly. They must have not only good technical skills, but also be conversant with a variety of hardware, software applications, and operating systems.

2. How to prepare for a technical support interview?

A technical support job combines computer knowledge, know-how, and customer service skills into one position. Its goal is to assist consumers with computer-related concerns.

Some employers prefer candidates with a formal degree, such as a bachelor's or equivalent, while others seek candidates with a basic understanding of computers and the capacity to learn on the job. If you're interviewing for a technical support position, you may expect to be asked a variety of troubleshooting questions. There will be hardware and software-related questions. You'll be asked how you'll figure out what's wrong and how you'll fix it. The interviewers will be searching for good interpersonal and communication skills in addition to a thorough understanding of computers. The questions and best possible answers to the most often requested technical support interview questions are listed above.

3. What made you get into technical support?

This question can assist the interviewer in gaining a better grasp of the applicant's motivations. What the interviewer is looking  for in a response:

  • The candidate is enthusiastic about providing technical support.
  • The candidate comes out as authentic and honest.
  • The candidate is aware of the larger goal of technical support.

An example of a response:

"I chose to work in technical support because I've always been fascinated by technology and enjoy interacting with people. I want to put my technical expertise to work directly in solving problems for clients. I want to be the person who makes people's lives easier and more fun when they have a problem."

Additional Interview Resources

Technical Support MCQ Questions


Where do the updates to the bios get saved?


You get the following problem notice when you attempt to boot the computer: Non-system disc or disc error. Which of the following is the most likely reason for this error message?


Steve turns on his computer, which generates two short beeps after a brief delay. The boots, on the other hand, work perfectly. What's the matter with his system?


Sean claims that his system was good yesterday, but that he is unable to boot today. You assume a corrupt master boot record is causing the system to fail to boot. Which utility is the most effective in resolving this issue?


What is the shortcut command for getting to the device manager?


The command-line tool used to move data from an old computer to a new computer is ____.


The name of an encrypted folder is displayed in ____ colour lettering, indicating that it is encrypted.


Which of the following causes a POST beep code message to appear?


In Windows XP, which command will use the recovery console to create a fresh boot sector?


Which term describes the router that your computer uses to access the Internet?

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